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Account Manager


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Job Summary

Aoka is a government contractor that works to assist cities, states, and the federal government. We are looking to hire an account manager. The Account Manager is responsible for managing and nurturing client relationships, ensuring client satisfaction, and driving account growth. This role requires a proactive and strategic approach to identify opportunities, address client needs, and achieve business objectives. Join us if you value discipline, empathy, hard work, and diversity of thought.

Location

San Antonio, Texas (Remote)

Qualifications

 
  • Bachelor’s degree required

  • Must have some prior sales experience

  • Located in San Antonio, TX

  • Willing to travel up to 50% 

Key Skills:
 
  • Communication: Strong verbal and written communication; active listener

  • Customer Service: Focused on client satisfaction and issue resolution

  • Relationship Building: Builds trust and rapport with clients; strong networker

  • Organization: Excellent time management; detail-oriented; multitasker

  • Sales & Negotiation: Skilled in upselling, closing deals, and negotiating

  • Strategic Thinking: Problem-solver; data-driven; aware of market trends

  • Technical Skills: Familiar with CRM tools, data analysis, and digital platforms

  • Collaboration: Works well across departments; capable of leading teams

  • Adaptability: Flexible, resilient, and responsive to client needs and schedule changes
 

Responsibilities

Client Relationship Management:
  • Onboard a new client. 
  • Build and maintain strong, long-lasting client relationships.
  • Serve as the primary point of contact for clients.
  • Address client queries and resolve issues promptly and effectively.

Account Growth and Development:
  • Identify opportunities for upselling and cross-selling additional services.
  • Develop and implement strategic account plans to achieve revenue targets.
  • Collaborate with the sales team to acquire new clients and expand existing accounts.

Project Management:
  • Coordinate with Building Officials to ensure timely delivery of products/services.
  • Monitor project progress and provide regular updates to clients.
  • Manage budgets and ensure projects are completed within scope and budget.

Reporting and Analysis:
  • Prepare monthly reports on client’s status and performance.
  • Analyze client data to provide insights and recommendations for improvement.
  • Track and report on key account metrics monthly and quarterly. 

Client Advocacy:
  • Understand client needs and advocate for them within the company.
  • Ensure client feedback is communicated to relevant departments for product/service improvement.
  • Conduct monthly and quarterly in-person client meetings to review satisfaction and address any concerns. This position requires 50% daily travel to visit clients. 

Contract Management:
  • Negotiate contracts and agreements to maximize profit.
  • Ensure compliance with contract terms and conditions.
  • Manage contract renewals and extensions.


Compensation and Benefits:
  • $105,000 (Salary + Quarterly bonus) 
  • Quarterly bonus based on number of clients managed, revenue generated, and account growth
  • Health, Dental, and Vision Insurance
  • Retirement plan with an excellent 5% company matching
  • 12 Paid Holidays
  • Paid Time Off

Education

  • Bachelor's degree in Business, Marketing, Construction Management, Engineering, Architecture, or related field. 
  • MBA, MPA, Masters in Organizational Management or related fields preferred, but not required.

We have a work culture of discipline, empathy, hard work, innovation, and respect for diversity of thought. We promote these values in our workspaces and actively look for individuals who bring these values to our team. Join us to be part of a truly exceptional work family and find a meaningful career.